1. What is the cancellation policy?
Cancellations can be made for a 100% refund at any time before the “Decision Deadline.” Every schedule for a class has a decision deadline listed on the schedule, and is the date that we can no longer refund for a class (usually 1 to 5 days before a class starts). On this date, if a class has not reached enough enrollment, the instructor has to make the decision to run his or her class or not, and it may be due to your enrollment that the instructor has decided to run the class. Or if the class has reached the minimum enrollment, the instructor has made plans to run the class with a given head count.
You will always know if a class is running or not by the “Decision Deadline,” and often well before if the class has reached minimum enrollment.
If you cannot attend because of illness, a credit can be given to take the class at a later date.
Beyond the “Decision Deadline,” refunds need to be processed via our Satisfaction Guarantee terms.
2. What is the satisfaction guarantee?
We want you to feel comfortable learning with us, so if a class does not meet your expectations, then you can receive a 75% refund after the first session. Beyond the second session, no more refunds can be given unless issues arise (or up to 3 days after the first session if it was just a 1 session class).
If you do not show up for the first session, we cannot process your refund as you would not have been able to determine if the class met your expectations or not.
If there is an issue that happens at any point in any class that amounts to more than the class not meeting your expectations, you can submit for a 100% refund. You will have to let us know what this issue was and the recording of the class will be reviewed.
If the instructor does not show up for a session, and alerted you beforehand, you are entitled to a prorated refund for that session if the instructor is unable to reschedule with you, or a full refund for the entire class if the instructor did not notify you of his or her absence.
If the instructor is late by more than 5 minutes and did not notify you before the session that this would happen, you are entitled to submit for a prorated refund for that session.
Technical Issues: Sometimes technical issues will happen on the instructor side, and on the students side. If the instructor has technical problems and is not able to reschedule the session, you are entitled to a prorated refund for that session. If you have technical issues, the instructor will provide you with a recording of the class session that you can watch at any time.
3. Who do I contact about class questions or problems?
If you are having trouble with any of the Live Classes Online sites (www.adultclassesonline.com, www.kidclassesonline.com, www.summercamponline.com) please contact us right away at firstname.lastname@example.org or leave a message at 302-689-3715. We will forward to the right person and you will get a response promptly.
The classes themselves are the property of the Instructors, so we will most likely need to relay any class questions to the instructors.
4. What is the Kid Classes Online and Summer Camp Online student behavior policy?
Instructors must follow a three strike policy for children to ensure safety in their online classes. First problem from a student will get a warning from the instructor. Second problem will entail a phone call to a parent from the Instructor to discuss how to improve the situation, and make sure that every attempt is made at making the class work for that student. Third problem will be a removal from the class. Not doing so comes at the expense of all the other students enrolled.
Refunds will not be provided for students that have to be removed from a class for behavioral reasons.